Shipping policy

Last updated: October 17, 2026

Katana Home (katanahome.com) is operated by Katana Group LLC. Orders ship from our Katana House showroom in West Palm Beach, Florida, or directly from the manufacturers we represent. By placing an order you accept these shipping rules and our Return Policy.

Where we ship

Appliances and furniture ship only to receiving addresses in the continental United States (the 48 contiguous states and Washington, DC).

Alaska, Hawaii, Puerto Rico, the US Virgin Islands, Guam and other US territories: please ask us for shipping rates before ordering. Call 1-800-982-0269 or email info@katanahouse.com with the products and your delivery address, and we will send you a delivery quote. Small decor parcels can be shipped by UPS or USPS where the carrier accepts the address.

The Caribbean, Canada and all other countries: we deliver to a US receiving address that you arrange, such as your own US storage unit, warehouse, shipping terminal or freight forwarder. Most Caribbean orders are delivered to the customer's shipping agent in Florida. Every international order is reviewed by our office case by case, so please contact us before ordering.

You must provide a valid booking with your shipping agent or forwarder, and we must be able to verify that they will accept the delivery on your behalf before we ship.
The receiving agent is treated as the customer for delivery purposes. Delivery is final once the receiving party signs the delivery receipt.
Damage or shortages must be reported by the receiving agent while the shipment is still in the US and no later than 3 days after receipt. After that, no further claims or returns can be processed for international or island deliveries.
From the US receiving address onward, you handle export paperwork, onward transport, customs clearance, duties and import taxes.
Our appliances are made for the US market and may not work in, or be approved for, your country. Checking compatibility with your country's electrical, installation and safety standards is the buyer's responsibility. Manufacturer warranties may not apply outside the US.

Shipping rates (continental US)

Invisacook invisible cooktops: $79 for a single 1 or 2 burner unit; $149 for a 3, 4 or 5 burner unit, or for two or more units in one order.
Furniture (freight delivery): $449 for orders under $1,000, $399 for $1,000-$2,499, $299 for $2,500-$4,999, and FREE from $5,000.
Other appliances: the shipping charge for your order is shown at checkout.
Home decor and Katana Lifestyle merch: calculated at checkout. Coffee Religion merch is printed to order by our print partner and ships separately.

If an order contains products from more than one shipping group, each group's shipping is calculated separately. The exact charge is shown at checkout.

Processing and delivery times

Appliances usually ship within 5-15 business days, plus 3-10 business days in transit; please allow up to 2-3 weeks. Furniture, special-order and custom items ship according to the lead time confirmed for your order. Delivery times are estimates and are not guaranteed by freight carriers; guaranteed delivery may be available from select carriers for an extra charge. Need it sooner? Contact us and we will check faster processing options.

Holidays, end-of-year volume and weather events such as hurricanes and snowstorms can delay shipments. Please order ahead and allow extra time around holidays. We cannot be responsible for project delays or costs caused by shipping delays.

Freight delivery

Large items are delivered curbside by a third-party freight carrier, and carrier rules apply. Unless agreed otherwise in writing, you are responsible for unloading and carrying items inside; large appliances and furniture can be heavy, so please have enough help. Liftgate service must be requested in advance ($50-$100). If a large truck cannot reach your address, you can pick up at the carrier's nearest terminal at no extra charge, or order a special delivery for $90-$300 in addition to the standard shipping.

The carrier will call to schedule delivery, sometimes from an 800 or restricted number. Deliveries happen on the carrier's business days. If no one is available at the agreed time, the carrier may charge for a repeat delivery attempt or terminal storage; these charges are the customer's responsibility.

Partial shipments

Items from different manufacturers ship from different locations and may arrive on different days. This is normal and is not a reason for a claim.

Receiving your delivery and reporting damage

Before you sign: count the boxes and check the packaging while the driver is there. Write every damaged, crushed or missing box on the delivery receipt (bill of lading), then sign and take photos. A receipt signed without notes can lead the carrier and manufacturer to reject the claim. If most of the shipment is badly damaged, you may refuse it; call us right away.
Visible or transit damage: report within 3 days of delivery and before installation or assembly.
Concealed damage and missing or wrong items: report within 7 days of delivery.
Final cutoff, 30 days: reports received between day 8 and day 30 are reviewed case by case; nothing can be claimed after 30 days.
Email the signed delivery receipt, photos of each damaged item with its box and label, and a close-up of the damage to info@katanahouse.com. Full claim rules are in section 6 of our Return Policy.

Contact

Katana Group LLC (Katana Home, Katana House showroom) · 3311 S Dixie Hwy, West Palm Beach, FL 33405 · info@katanahouse.com · 1-800-982-0269